Terms of Service

Get insights into our commitments, responsibilities, and your rights with the website.

Terms of Service (Terms & Conditions)

Effective Date: January 13, 2026 · Last Updated: October 7, 2026
Website: nutrisanaeq.com (the "Site")
Company: NutriSana EQ ("NutriSana EQ," "we," "us," or "our")

By accessing or using this Site, purchasing products, submitting content, or booking services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Site or buy from us. Our Privacy Policy explains how we handle your personal information and is part of these Terms.

1) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products or submit content. By using the Site, you represent that you meet this requirement.

2) Changes to These Terms

We may update these Terms at any time. Changes are effective when posted on the Site. Your continued use of the Site after changes means you accept the updated Terms.

3) Products, Orders, and Billing

Product Information

We try to display product descriptions, pricing, and availability accurately. However, errors may occur. We reserve the right to correct errors and update information without notice. If a product is listed at an incorrect price or with incorrect information, we may cancel or refuse the order and will refund any amount you paid.

Order Acceptance

Submitting an order is an offer to buy. We may accept, reject, cancel, or limit orders at our discretion (including suspected fraud or unauthorized activity, and orders that appear to be placed by dealers or resellers without a dealer agreement).

Pricing and Taxes

Prices are listed in USD unless noted otherwise. Taxes and shipping are added at checkout where applicable.

Payments

We use third-party payment processors. We do not store full payment card numbers. Your payment is subject to the processor's terms and privacy policy. Card payments are processed by WooPayments (powered by Stripe). If you choose Affirm, Klarna, or Cash App Afterpay at checkout, your payment plan is a separate agreement between you and that provider, governed by its terms; we are not a party to it. You authorize us to charge your selected payment method for the total shown at checkout, including taxes and shipping.

4) Shipping, Delivery, and Pickup

Processing Time

In-stock orders ship within 1 to 3 business days after payment. Bulk sizes are packed to order and ship within 5 to 7 business days. Carrier transit time is additional.

Shipping and Delivery

Shipping times shown are estimates and not guarantees. Risk of loss transfers to you upon delivery to the carrier (unless your jurisdiction requires otherwise). If a package is delayed, lost, or damaged, we will assist with reasonable documentation and carrier claims, but outcomes depend on the carrier and selected shipping service. You are responsible for entering a complete and correct shipping address; we are not responsible for packages sent to an address you entered incorrectly, and reshipping may incur a new shipping charge.

Will-Call Pickup

If you request will-call pickup at checkout, the request is subject to our approval. If approved, we will contact you to arrange a pickup time and location and refund the pickup credit shown at checkout. Pickups must be scheduled at least 48 hours in advance; same-day pickup is not available. Risk of loss transfers to you when you take possession of the order. Orders not picked up within 30 days of our pickup notice may be shipped to your address on file at the standard shipping rate or cancelled and refunded, less any costs we incurred.

Pay in Person

Orders placed with the "Pay in Person" option are not confirmed until payment is received. We may cancel unpaid orders after 7 days.

5) Returns, Refunds, and Exchanges

Because our products are consumable feed supplements, returns are limited to unopened products. This section is our complete return and refund policy.

What Can Be Returned

Unopened products in their original, sealed packaging may be returned within 30 days of the delivery date shown in your carrier tracking. Email amber@nutrisanaeq.com with your order number before sending anything back; we will confirm eligibility and give you return instructions. Returns sent without contacting us first may be refused.

What Cannot Be Returned

Opened or partially used products; products with a broken seal, damaged packaging caused after delivery, or missing labels; Equine Nutrition Consultations once scheduled or delivered; bulk, wholesale, dealer, and custom orders; gift cards; and clearance or final-sale items marked as such.

Return Shipping

You pay the cost of return shipping and are responsible for the product until we receive it, so we recommend a tracked service. Original shipping charges are not refunded.

Refunds

Once we receive and inspect the return, we will refund the product price to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If you paid through Affirm, Klarna, or Cash App Afterpay, the refund is sent to that provider, which adjusts your payment plan under its own terms.

Damaged, Defective, or Wrong Items

If your order arrives damaged, is defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the product and packaging. We will replace the item or refund it, including shipping, at no cost to you. Please keep the product and packaging until we have resolved the claim, in case the carrier needs to inspect it.

Exchanges

We do not process direct exchanges. Return the eligible unopened product for a refund and place a new order for what you need.

Cancellations

You may cancel an order at no charge any time before it ships by emailing us. Once an order has shipped, it is treated as a return under this section.

Nothing in this section limits rights you have under California or federal consumer-protection law that cannot be waived.

6) Auto-Ship Subscriptions

Some products can be purchased as an auto-ship subscription. A subscription renews and charges your saved payment method automatically at the interval you select (for example, every 30 days) until you cancel. Here is how it works.

What You Agree To

Before you place a subscription order, the product page and checkout show the product, the recurring price, the renewal interval, and that the charge repeats automatically. By checking the subscription consent box and placing the order, you give your express consent to those recurring charges. We will send you an email confirming the subscription terms, the renewal price and interval, and how to cancel. Keep it for your records.

Renewals

We charge the renewal price (plus applicable tax and shipping) to your saved payment method on each renewal date and ship the order. If a charge fails, we will notify you and retry; if we cannot collect payment, the subscription is paused or cancelled.

How to Cancel

You can cancel at any time, online, with no fee: log in to My Account, open Subscriptions, and select Cancel. You can also email amber@nutrisanaeq.com and we will cancel it for you. Cancellation takes effect immediately for future renewals; it does not refund an order that has already been charged and shipped, which is handled under Section 5. To avoid a renewal charge, cancel before the renewal date shown in your account.

Price or Term Changes

If we change the renewal price or any material term of your subscription, we will email you at least 7 days and no more than 30 days before the change takes effect, with instructions for cancelling if you do not accept it.

Annual Subscriptions

If your subscription renews once a year, we will send you a reminder email, including the renewal price and how to cancel, between 15 and 45 days before the renewal date.

Promotional Pricing

If a subscription starts at a discounted or trial price that later increases, we will tell you the regular price and the date it begins before you sign up, and we will email you a reminder before the first regular-price charge. Your consent to the regular price is required before we charge it.

Address and Payment Updates

You can change your shipping address, payment method, or delivery frequency (where offered) from your account. Changes made after an order has begun processing apply to the next renewal.

This section is written to comply with California's Automatic Renewal Law (Business and Professions Code §§ 17600–17606).

7) Product Use and Not Veterinary Advice

NutriSana EQ products are nutritional supplements for horses. They are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Nothing on the Site, on our labels, in our emails or social media, or in a consultation is veterinary advice or a substitute for examination and care by a licensed veterinarian.

  • Feed only to the species and in the amounts stated on the label. Follow the directions for use, including soaking instructions.
  • Talk to your veterinarian before feeding any supplement to a horse that is pregnant or lactating, has a diagnosed medical condition, is on medication, or is recovering from injury or surgery.
  • Supplements work alongside a balanced forage-based diet, clean water, and appropriate care. They do not replace any of those.
  • Individual results vary. Timelines and outcomes described on the Site reflect what owners have reported or what research suggests, not a guarantee for your horse.
  • Keep products out of reach of children and other animals. Store as directed.
  • Competition rules are your responsibility. Breed associations, rodeo and barrel racing associations, racing jurisdictions, and other governing bodies set their own rules about supplements and ingredients, and those rules change. We publish full ingredient lists so you can check them, but we do not represent that any product is permitted under any organization's rules. Confirm with your governing body before competing.

If your horse has an adverse reaction, stop feeding the product and contact your veterinarian. Please also tell us at amber@nutrisanaeq.com; it helps us and other owners.

8) Consultations and Educational Content

Equine Nutrition Consultations sold on the Site are provided through NutriStride Equine, the equine nutrition practice of our co-founder Amber Bustamante. A consultation is an educational diet and feeding evaluation based on the information you provide. It is not a veterinary examination, diagnosis, or treatment plan, and it does not create a veterinarian-client-patient relationship. You are responsible for giving us accurate and complete information about your horse and for involving your veterinarian in medical decisions.

Consultation fees are due at booking. Once a consultation has been scheduled or delivered it is non-refundable, except as required by law. If you need to reschedule, email us at least 24 hours in advance.

Educational content on the Site, including blog posts, case files, FAQs, educational resources, and social media, is general information for horse owners. It reflects published research and our own experience as of the date it was written, and it may not apply to your horse. Case files describe individual horses and are shared with their owners' permission; they are not promises about results.

We do our best to keep research citations accurate and to say when something is not yet proven. If you find an error, tell us and we will correct it.

9) Accounts

You may create a My Account login to track orders, save addresses, and manage subscriptions. You agree to give accurate information, keep your password private, and tell us right away if you think someone else has used your account. You are responsible for activity under your login. We may suspend or close an account that violates these Terms or that we reasonably believe is being used fraudulently.

10) Reviews, Photos, and Other Content You Submit

We welcome reviews, photos, videos, and stories about your horse ("User Content"). By submitting User Content, you give NutriSana EQ a non-exclusive, royalty-free, worldwide license to use, reproduce, edit for length, and display it on the Site, in our marketing, and on social media, with the name you provide. You can ask us to remove your User Content at any time by emailing amber@nutrisanaeq.com, and we will take it down from places we control.

You agree that your User Content is your own honest experience; that you own it or have permission to share it (including from anyone who appears in a photo); that it does not infringe anyone's rights; and that it does not make medical or treatment claims about our products. If you received a free product, a discount, an ambassador code, or any other compensation from us, your review or post must say so clearly (for example, "I'm a NutriSana EQ ambassador"). We may decline to publish or may remove User Content that violates this section, and we may edit reviews only to remove personal information or correct obvious typos.

11) Discount Codes, Promotions, and Dealer Pricing

Discount and ambassador codes are for retail customers unless we say otherwise. One code per order; codes cannot be combined with other offers unless the offer says so. Codes have no cash value and may expire or be withdrawn at any time. Ambassador audience codes and creator discounts are governed by the ambassador agreement. We may cancel orders or close accounts that misuse codes, including creating multiple accounts to reuse a code.

Dealer, wholesale, and bulk pricing is available only under a separate written agreement with NutriSana EQ and is not offered through retail checkout. Products bought at retail may not be resold.

12) Intellectual Property

The Site and everything on it, including text, graphics, photos, videos, formulas, product names, logos, and the names NutriSana EQ, ORIGIN, CORE, REBOUND, GLOW, and Apex, are owned by NutriSana EQ or used with permission and are protected by copyright, trademark, and other laws. You may view and print pages for your personal, non-commercial use. You may not copy, republish, scrape, sell, or use our content or marks for any other purpose without our written permission. Dealers and ambassadors may use our marks only as their agreement allows.

13) Prohibited Uses

You may not use the Site to break any law; to place fraudulent orders or use payment methods you are not authorized to use; to scrape, copy, or harvest content or customer information; to interfere with the Site's security or operation; to post false reviews or impersonate anyone; or to resell our products without a dealer agreement.

14) Third-Party Services and Links

Checkout uses services provided by others, including WooPayments and WooPay, Affirm, Klarna, Cash App Afterpay, and shipping carriers. Your use of those services is governed by their own terms and privacy policies, which are presented to you when you use them. The Site also links to other companies' websites, including our partners. We do not control and are not responsible for third-party services or websites.

15) Disclaimer of Warranties

We stand behind our products and will make things right under Section 5 if something arrives damaged or wrong. Beyond that, to the fullest extent permitted by law, the Site and our products are provided "as is" and "as available," and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free, or that any product will produce a particular result in your horse. Some states, including California, do not allow some warranty limitations, so some of this section may not apply to you.

16) Limitation of Liability

To the fullest extent permitted by law, NutriSana EQ and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost entries or earnings, veterinary costs, or loss of use of an animal, arising from the Site, our products, or these Terms, even if we were told such damages were possible. Our total liability for any claim relating to a product or order is limited to the amount you paid us for that product or order. Some states do not allow these limitations, so they may not apply to you; in that case our liability is limited to the smallest amount the law allows.

17) Indemnification

You agree to defend and hold harmless NutriSana EQ and its owners, employees, and partners from claims, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your User Content, your misuse of the Site or our products, or your violation of any law or the rights of another person.

18) Governing Law and Disputes

These Terms and any dispute between you and NutriSana EQ are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and by applicable federal law.

Talk to Us First

If you have a problem, email amber@nutrisanaeq.com with "Dispute" in the subject line and a description of the issue. We will try in good faith to resolve it with you within 30 days. Most problems are a conversation, not a lawsuit.

Where Disputes Are Heard

If we cannot resolve it informally, any claim must be brought in the state or federal courts located in Riverside County, California, and you and we each consent to the jurisdiction of those courts. Either party may instead bring a qualifying claim in small claims court in Riverside County, California, or in the county where you live.

Time Limit

To the extent permitted by law, any claim arising from these Terms, the Site, or a purchase must be filed within one year after it arises, or it is permanently barred.

19) Privacy

Our Privacy Policy describes how we collect, use, and share personal information, and your choices. By using the Site you acknowledge it.

20) Electronic Communications

When you use the Site, place an order, or email us, you agree that we may communicate with you electronically, and that notices, agreements, receipts, and disclosures we send by email or post on the Site satisfy any legal requirement that they be in writing. Text messages are sent only as described in the Privacy Policy and with your consent.

21) General Terms

Entire agreement. These Terms, the Privacy Policy, and any order confirmation or separate written agreement (such as a dealer or ambassador agreement) are the entire agreement between you and us about the Site and your purchases.

Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part is replaced with an enforceable term that comes closest to the original intent.

No waiver. If we do not enforce a term on one occasion, that does not waive our right to enforce it later.

Assignment. You may not transfer your rights under these Terms. We may assign them in connection with a merger, sale, or reorganization of our business.

Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, weather, supply shortages, natural disasters, and government actions. We will tell you if your order is affected and give you the option to wait or cancel for a refund.

Survival. Sections 5 through 8 and 10 through 21 survive any termination of these Terms or closure of your account.

22) Contact Us